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Refund Policy

Refund Policy

Company Information

This Refund Policy applies to Smart AI Headshots LLC ("Company", "we", "us", or "our"), a company registered in Kathmandu, Nepal, operating as Smart AI Headshots. Our business address is Kathmandu, Nepal.

1. Refund Policy Overview

At Smart AI Headshots, we stand behind the quality of our AI-generated headshots. We offer a refund for our Professional and Executive plans under specific conditions. This refund policy is valid for 7 days from the date of purchase.

2. Refund Eligibility

Refunds are available for our Professional and Executive plan customers who meet the following criteria:

  • •You are not satisfied with the generated headshots.
  • •You have not downloaded any of the generated images.

Please note that our Basic plan is not eligible for refunds.

3. Refund Request Procedure

To initiate a refund for the Professional or Executive plan:

  1. 1.Contact our support team through our contact page at smartaiheadshots.com/contact
  2. 2.Include your order number from your Paddle purchase confirmation email
  3. 3.Confirm that you have not downloaded any generated images
  4. 4.Explain why you're requesting a refund

All refunds are processed through our payment processor, Paddle.com Market Limited, and will be credited to your original payment method within 2-5 business days of approval.

4. Policy Against Abuse

We maintain a zero-tolerance stance on the misuse of our refund policy and AI-generated resources. Any detected abuse will result in the denial of refund and permanent suspension of the user's account from our platform. We reserve the right to take appropriate action to protect the integrity of our service and community.

5. Right to Cancel Refund

Smart AI Headshots reserves the right to cancel a refund if we find evidence that the user has abused our service. This includes, but is not limited to:

  • •Attempting to manipulate or bypass our system
  • •Using the service for creating misleading or fake identities
  • •Violating our terms of service in any way

In such cases, we may deny the refund request and take additional actions as deemed necessary to protect our service integrity.

6. Contact Information

For any questions about our refund policy or to submit a refund request, please contact us:

Last updated: 18 March 2025